Where historically a transfer of plan provider was managed by writing to patients and asking them to complete a new direct debit mandate, Simple Switch utilises the bulk change process. The bulk change process is an established and proven banking facility offered by the direct debit scheme provider, Bacs.
This means that with Simple Switch, the transfer of direct debits between providers is managed in the background – a simple letter to patients to inform them of the changes is all that is required. This approach takes away the hassle for patients and any administration or uncertainty for a practice. Practices no longer have to feel tied to a provider, now that a far simpler process is available.
Before now, utilising bulk change in the dental plan provider marketplace was difficult. Some providers refused to cooperate. However, a recent rule change enforced by PayUK and the Payment Systems Regulator (PSR), forced providers to register with Bacs and agree to utilise the bulk change process, ensuring a fair and level playing field.