Launch a Practice-Branded Dental Plan

Frequently Asked Questions about New Plan Launch

• What are your dental practice plan admin fees?

  We take pride in adopting a very transparent fee structure and are the only major dental practice plan provider that publishes our monthly admin fee on our website. We have a three tier structure for our admin fees, and the most you will ever pay is £1.36 per patient (including VAT and Global Dental A&E cover for patients).

  Additionally, there is a nominal annual licence fee, which is thoroughly explained to ensure complete transparency. Our fees not only provide substantial long-term savings but also deliver exceptional value compared to other major plan providers.

• Who is responsible for setting the dental practice plan fees that patients will be charged?

  We are here to help and support you with getting your dental plan fees right, ensuring they are profitable to your practice and affordable and attractive for patients. We can guide you on how to structure a range of different plans to suit a variety of patients’ needs, and how to price these plans. However, there is complete flexibility and discretion in what your plans include and their price point.

• How many dental practices do you work with?

  We currently work with over 1,000 dental practices across the UK. This comprises a mix of independent practices and those affiliated with corporate groups.

• What support do you offer to dental practices?

  Every client has access to one of our dedicated and highly experienced Business Development team who provide the necessary tools, advice, training, and support to ensure you achieve your dental plan objectives.

  Alongside our Business Development team, you will also have access to a highly responsive Client Services team, who are on hand to help with all aspects of dental plan administration. Whether it’s a patient query or help using our online client portal, you can expect efficient and thorough service from a team that genuinely cares about delivering first-class support.

  We provide dental practice-branded marketing materials to help promote your plans, including promotional leaflets, posters, TV assets, and social media templates. We also offer further advice, tools, training, and tips to ensure you are best placed to market your plans effectively.

• Do you charge a set-up fee?

  We charge a one-off set-up fee of £395 inc. VAT that covers:

  • training from our Client Services team on the patient sign-up process and using our easy-to-use online client portal for all plan management, reporting and insights;
  • team training from one of our Business Development team members to cover all aspects related to achieving your specific plan objectives, including but not limited to; communication tactics, the patient journey, understanding the Global Dental A&E Scheme benefit etc;
  • the design of dental practice-branded promotional leaflets and posters;
  • other optional marketing resources, such as waiting room TV assets and social media templates;
  • comprehensive management of all steps involved in the Simple Switch process if you are switching from another plan provider;
  • organising patient communication mailings as required
• Do you charge a dental patient registration fee?

  Patients pay a one-off fee of £8 when they join one of your plans – collected with the patient’s first payment. This fee does not apply to any plans specific to children. Your patient pays the fee, and it is not a cost to your practice.

  Our registration fee is lower than that of other major dental practice plan providers. In our experience, a nominal registration fee does not deter patients from joining a plan. It helps them commit to the plan and lessens the risk of patients cancelling shortly after joining.