Elmet Dental (Principal Conversion)
Elmet Dental was already a mixed practice, but after a partner decided to semi-retire and see private patients three days a week, they needed to boost their private offering. They began a search for a plan provider who could support them…
Why did you choose Patient Plan Direct?
“We decided to work with Patient Plan Direct after meeting them at one of the dental shows. I’ve worked with other plan providers in the past, and having spoken to lots of companies, we really felt as though we were in safe hands. They were never pushy, and we found them to be far more approachable than the other options available. They were open and honest about the process which sat well with our own values.”
How did Patient Plan Direct help you succeed?
“It hasn’t been a massively onerous task, thanks to the excellent support we have received from Patient Plan Direct. The first step was to write to all of our existing patients explaining the change, and our business development manager was there every step of the way.
We’ve found that patients tend to arrive ready to go with their signed direct debit mandates at each appointment. Thanks to the low administration fees, we’ve kept our plan prices down for patients, so we’ve not had to worry about any hard sell, which is fantastic for the team.”
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