Switching Dental Plan Provider: A Practice Manager's Experience

Switching Practice Plan Provider: A Practice Manager’s Experience

Heather has been the Practice Manager at Ibbott & Co. Dental Practice for almost four years. Overseeing a team of 15 across the three-surgery practice, she constantly seeks the best solutions to streamline operations and enhance patient care.

Read about Heather’s experience switching from Denplan to Patient Plan Direct (PPD):

Coming out of the COVID-19 pandemic, our Principal Dentist was keen to switch dental plan provider. Dissatisfaction with Denplan stemmed from the high administration fees and pressure to commit to a long-term contract in exchange for potential fee reductions. This approach didn’t sit well with all of us.

The decision to switch had been on the table for years, but concerns about potential issues (such as laborious admin for the team and patient drop-off) meant this was on hold. However, we were told about a new means of switching – the bulk transfer process. This is when a seamless transfer of all plan patient direct debit details to another plan provider happens ultimately in the background without any hassle. This eradicated our concerns, so the Principal decided it was the right time to proceed.

Another practice owner recommended PPD, so we arranged a meeting. We were sold after meeting Janice, the Head of Business Development at PPD! She impressed us with her knowledge and experience, and she clarified what PPD could offer to Ibbott & Co.:

  • Cost Savings: With the decrease in fees, we could pass savings on to patients. Sticking with Denplan would have necessitated a 10% fee increase.
  • Value for Money: PPD offered better value, especially when factoring in the Global Dental Accident & Emergency Scheme’s patient coverage compared to Denplan’s alternative insurance cover.
  • No ‘Unnecessary’ Added Value: Denplan’s fees seemed to increase year-on-year consistently. We appreciate the offer other elements of support outside of plan management, but we didn’t utilize such service or support. For instance, they incorporated aspects of compliance support, but we were happy with the specialist compliance company we’d used for years.

Let Simple Switch Commence!

The switch from Denplan to PPD was remarkably straightforward. Janice advised that we undertake background work on patient data, ensuring all details are current before the switch commences. This ensured a seamless transition.

Patient notification letters were sent, emphasising that no action was required from them but just advising them on a change of the direct debit reference and an alternative global A&E cover. For any patient queries we received following this communication, the practice team was equipped with a script provided by PPD during our training sessions. However, most patients didn’t contact the practice at all!

Time for Training

The PPD training was thorough and comfortable. It was conducted in layman’s terms to ensure everyone understood the process. PPD’s online portal is user-friendly, so picking up during and after training is effortless.

Extra Support – The Client Services Team

The Client Services team at PPD provided excellent support throughout the switch process, which was particularly beneficial for our staff members who aren’t as tech-savvy, so not at ease with the change of technology regarding the online portal. The contrast with Denplan’s support was stark; PPD’s service was helpful, supportive, and personal.

One Year On, Post Switching Dental Plan Provider

A year after the switch, the practice saw a 12% increase in plan income with only a minimal cost increase to patients during our annual fee review. This contributed massively towards the annual plan revenue target, which was exceeded.

The PPD Client Services team and our Business Development Manager have maintained regular contact. They have been helpful and clear and are just a phone call away. We never have to wait long for someone to come back to us to answer a plan, patient, or portal query.

Heather’s advice to others considering a switch?

It’s not as scary as you might think. Ensure your patient data is in order and up to date to guarantee a seamless process, but you can put your trust in PPD—you’re in good hands with them.

Switching Practice Plan Provider

With minimal effort, your practice can enjoy the benefits of a cost-effective and responsive dental plan provider without causing any inconvenience to your patients. So explore a simple switch; we’re here to make it easy switching practice plan provider and add value to your practice.

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