As we celebrate 15 years as the UK’s most cost-effective dental plan provider, we thought we’d share 15 fun and exciting facts about our company! Here’s a countdown from 1 to 15 highlighting why Patient Plan Direct stands out in the dental plan market.
15 Fun Facts About Patient Plan Direct
Fact 1: The maximum admin fee with Patient Plan Direct is £ 1.36 per patient per month. This also includes our comprehensive Global Dental Accident & Emergency Scheme cover for all patients, ensuring their dental health is always protected. We’re committed to providing unbeatable value and peace of mind.
Fact 2: There has been a 200% increase in NHS to private conversion enquiries in the last two years. Our expertise in this area has made us a trusted partner for many dental practices looking to transition from NHS to private dentistry.
Fact 3: Our headcount is now 3 times the size it was 2 years ago! The team has tripled in the last two years to accommodate the growth of our business. More hands on deck means better service for our clients.
Fact 4: Our Client Services team is split into 4 key areas: onboarding, fee increases, client support, and the Global Dental Accident & Emergency Scheme team. This structure ensures specialised and efficient support for all our clients’ needs.
Fact 5: We have a proven 5-step process for NHS to private conversion, which has helped countless practices transition smoothly and successfully. You can read more about it here. We have refined this process over the years to ensure a successful outcome for our clients.
Fact 6: There are 6 other prominent plan providers in the market, but none can match our exceptional client service and value for money. You’ll always hear back from us within the same working day, often within the same hour! Our clients also know many of us by name—we are known for delivering a personal service. This is because we value every one of our clients and are committed to their satisfaction.
Fact 7: We are working with 7 major dental groups to consolidate their dental plan administration services under Patient Plan Direct. This strategic move is enabling them to achieve significant cost savings.
Fact 8: The Business Development team, consisting of 8 dedicated, field-based professionals across the UK, ensures we are always close to our clients. They are also often in practice to assist with an NHS or private conversion, switching to Patient Plan Direct from another plan provider, or launching a new plan for the first time. We are a very hands-on team.
Fact 9: Our 98%+ client retention rate is a testament to the trust and satisfaction our clients have in us. We deliver on our promises, ensuring that our clients’ needs are met and their expectations exceeded.
Fact 10: Our Managing Director, with 10 years of experience in dentistry, brings a wealth of knowledge and insight to our company. His role is pivotal in guiding the company towards continued success and maintaining our high client satisfaction rate.
Fact 11: £11,000 is around the average annual savings for a new client who switches their existing dental plan patients to us from another dental plan provider. Switching to us means we help practices retain more dental plan income, and many benefit from our enhanced client support.
Fact 12: In the past 12 months, a record number of practices in our 15-year history have switched to Patient Plan Direct, thanks to our seamless bulk transfer process. We manage everything, from notifying the existing dental plan provider to informing patients and ensuring uninterrupted payment collections. In fact, we take pride in expanding a practice’s dental plan patient base, so patient drop-off is never a concern for our clients who have made the switch.
Fact 13: On 13th September, we will take our team to Palma, Spain, for a celebratory weekend. We’re flying on Friday the 13th… thankfully, we aren’t superstitious!
Fact 14: In January 2023, our team consisted of 14 members. Since then, we’ve expanded by adding 9 new members, reflecting our growth and dedication to better serving our clients. From client services to support in Scotland and expanding our dental group’s team, we have significantly bolstered our capacity to support our growing client base, ensuring we can meet their needs effectively.
Fact 15: Our team brings over 150 years of combined experience in NHS to private conversions, ensuring a smooth and highly successful transition. We excel in making these conversions personally rewarding for principals, beneficial for the wider practice team, and financially advantageous for the practice.
That’s the end of our blog! However, as we look ahead to the next 15 years, we are committed to innovation and service improvement as a business. We are eager to stay ahead in the dental plan market and look forward to the next 15 years of continued excellence and growth. Click here to learn more about Patient Plan Direct and how we can support your practice with dental plans.