Nyewood Dental Practice
“As a Practice owner on the South Coast, I had become unhappy with the way my plan provider was dealing with my concerns, and the arrival of the pandemic intensified this, and I felt they were making wide-reaching decisions affecting my Practice and Patients without consulting me or any other Practice Principals.
As a client for over 25 years, I felt the concerns and feedback I raised were of no relevance or interest, and I was seen as a nuisance rather than a valuable source of feedback. I decided to set up my own dental plan and wanted to work with a provider that gave me the flexibility to manage things in line with my objectives, allowing me to control the professional relationships I had worked so hard to develop.
Why did you choose Patient Plan Direct?
“Patient Plan Direct was recommended to me by a local Practice Principal, and from the moment I contacted the team, I found them to be very receptive, helpful, and professional.
The PPD team expertly guided me through the actions required to manage the transfer from my existing provider and was always available throughout the process. By working with the PPD team, I communicated the changes professionally that I felt were right for my practice and my patients.
The PPD online portal is simple to use and allows easy access to change a patient’s dental plan instantly. When advice or help is required, it is reassuring to be able to talk to the same team member who, in my experience, has always known to answer the question immediately.
I feel that I am a valued client, and I am experiencing more personable service than I was with my previous provider.”
How did Patient Plan Direct help you succeed?
“We could commit to and smoothly complete the transfer rapidly due to PPD’s efficient and dedicated staff. The whole process was a success, and my patients were transferred seamlessly.
I am now in control of the plan and my patient relationships, and the icing on the cake is PPD’s much lower administration fees. I have passed these savings on to my patients by reducing their monthly fees, which has generated further goodwill at a very challenging time.
A win-win for my practice and my patients.”
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