Infinity Dental & Beauty Spa
At Patient Plan Direct, we believe the most successful dental plans are built on strong partnerships, clear communication and systems that truly support practice growth. A perfect example of this is our long-standing relationship with Infinity Dental & Beauty Spa, a thriving practice based on the Isle of Man.
Infinity Dental & Beauty Spa launched their own practice-branded dental plan with Patient Plan Direct to great success, and that success continues to grow year after year. In the video testimonial below, Principal Dr Catherine Greenhalgh shares her experience of working with our team. She explains why the practice has remained with Patient Plan Direct since 2018, and why she couldn’t be happier with the results.
From the very beginning, the practice was looking for a simple, seamless dental plan system that would be easy for the team to manage and for patients to understand. Our dental plan solution delivered exactly that. The setup process was straightforward, the onboarding was smooth, and the system quickly became part of the practice’s everyday workflow. Just as importantly, the system is easy to train new team members on, ensuring consistency even as the practice changes and grows.
One of the most significant benefits Infinity Dental & Beauty Spa has experienced is improved cash flow. With predictable monthly income from their dental plan, the practice has greater financial stability and greater confidence in planning for the future. Alongside this, they’ve seen a clear increase in patient retention, as patients value the simplicity, affordability and flexibility that the plan provides.
Patient engagement has also improved noticeably. Because the plan is practice-branded (rather than the plan provider’s brand), patients feel a stronger connection to Infinity Dental & Beauty Spa. This sense of ownership strengthens patient loyalty and reinforces trust, which is a key element in fostering long-term patient relationships.
Behind the scenes, the team at Infinity Dental & Beauty Spa feels fully supported. Dr Greenhalgh highlights the speedy response to queries and the ongoing support they receive from Patient Plan Direct as a major advantage of the partnership. Knowing expert help is always available gives the whole team confidence and peace of mind.
This testimonial is a powerful example of how the right dental plan provider can help practices increase retention, improve cash flow and build stronger patient relationships, all while maintaining complete control over their practice brand and their own bespoke dental plan.
All clinical testimonials are provided by GDC-registered professionals. Dr Catherine Greenhalgh (GDC: 259772).
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