Chestnut Smile Centre

Dr Walker-Coyle decided to convert to private dentistry because she felt like the NHS was becoming a prevention instead of an aid. She felt prevented from using the latest treatments, and from spending the right amount of time with her patients. She set about implementing a dental plan at her practice to help with the transition…

Chestnut Smile Centre logo

Why did you choose Patient Plan Direct?

“I discussed conversion options with all major plan providers and felt that Patient Plan Direct were the only providers who really understood the practice and its patients. We needed a membership plan that was good value and could appeal to our patients who were used to NHS prices, whilst at the same time ensuring our prices were sufficient to support the practice.

The team at Patient Plan Direct made this easy, offering financial guidance throughout the whole process.”

How did Patient Plan Direct help you succeed?

“Converting from NHS to private was the hardest business decision I have ever had to make but making that transition with Patient Plan Direct was one of the easiest. Naturally the conversion itself was nervewracking and we made a large investment into a new website and changes to the practice to improve its appearance.

The day the letter landed with patients to explain the change, we were inundated with patients wanting to join the plan and that’s when our plan online portal really came into its own.
The conversion went without a hitch and almost a year later we are delighted with the results.”

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