Chestnut Smile Centre
Dr Walker-Coyle decided to convert to private dentistry because she felt the NHS was becoming a preventative instead of an aid. She felt prevented from using the latest treatments and from spending the right amount of time with her patients. She set about implementing a dental plan at her practice to help with the transition…
Why did you choose Patient Plan Direct?
“I discussed conversion options with all major plan providers and felt that Patient Plan Direct was the only provider who understood the practice and its patients. We needed a membership plan that was good value and could appeal to our patients who were used to NHS prices, while at the same time ensuring our prices were sufficient to support the practice.
The team at Patient Plan Direct made this easy, offering financial guidance throughout the process.”
How did Patient Plan Direct help you succeed?
“Converting from NHS to private was the hardest business decision I have ever made, but making that transition with Patient Plan Direct was one of the easiest. Naturally, the conversion itself was nervewracking, and we made a large investment into a new website and changes to the practice to improve its appearance.
The day the letter landed with patients to explain the change, we were inundated with patients wanting to join the plan, and that’s when our plan online portal came into its own.
The conversion went without a hitch, and almost a year later, we are delighted with the results.”
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