Bore Street Dental Practice
Transitioning from NHS dentistry to private practice is one of the most significant strategic decisions a dental team can make, and few people understand the process better than Practice Manager Deborah Litherland-Smith of Bore Street Dental Practice. With a career spanning nearly four decades in the practice, Deborah has been at the heart of its growth, development, and commitment to excellence. In this testimonial video, she shares her in-depth, first-hand experience of completing a full NHS to private dental conversion with the expert guidance and support of Patient Plan Direct.
Deborah joined Bore Street Dental Practice in 1987 and became Practice Manager in 2007. Under her leadership, the practice has consistently evolved to meet patients’ needs while maintaining high clinical and operational standards. Today, the practice operates 10 surgeries and employs more than 40 team members, making it a large, busy, and complex environment. When the opportunity arose to consider moving away from NHS dentistry, Deborah played a pivotal role in assessing the feasibility, risks, and potential benefits of converting to a fully private dental model.
In this video, Deborah explains how Patient Plan Direct supported her from the very first phone call, right through the planning stages and into hands-on, in-practice support during and after the conversion. Their step-by-step approach gave the team complete confidence as they assessed viability and mapped out a sustainable future as a private dental practice. From detailed viability analysis and financial forecasting to staff training, communication strategies, and ongoing guidance, Deborah describes how the transition became not just achievable but overwhelmingly positive. Today, the practice is thriving as a fully private dental practice which is something Deborah credits to both her dedicated team and the expertise of Patient Plan Direct.
This testimonial is essential viewing for Principal Dentists, associate dentists, practice managers, and dental practice owners who are considering or actively planning an NHS-to-private conversion. Deborah’s story provides real life insight into what the process looks like from the perspective of a highly competent practice manager and highlights the measurable benefits of taking a structured, well-supported approach.
Whether you’re exploring the idea of leaving the NHS or are already preparing for change, Deborah’s experience offers inspiration, reassurance, and actionable guidance for achieving a smooth and successful NHS-to-private conversion. Reach out today by leaving an enquiry online, and a member of our team will contact you to discuss how we can support you with a successful conversion.
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