The transfer process, although a big decision at the time, was smooth and successful. Patient Plan Direct helped us to prepare our mailing to patients as well as ensure the transfer was communicated as a positive for the patient. We had ‘hands-on’ training from their team who fully supported us throughout the entire transfer.
It’s been a good business decision. Before the transfer, we had around 350 patients on plan. To date, we have 2,500 patients on plan and continue to grow our plan base. Patient Plan Direct fits with our practice ethos and gives us both confidence and value for money.