At Patient Plan Direct we wanted to share with you the rationale of why a single surgery dental practice with around 400 plan patients last week made the decision to transfer its existing base of dental plan patients to Patient Plan Direct from its existing plan provider.
In meeting with the principal and practice manager I have summarised our conversation below:
• There were no issues with the practice’s current plan provider. The service was fine, but the administration fees were not.
• The practice felt the plan providers tiered fee structure was unfair and in favour of larger practices with significant patient numbers.
• Administration fees had crept up marginally year on year, putting pressure on plan profitability and the decision to pass cost increases on to patients risking drop off/loss of income.
• The practice felt there was little room for plan growth and was happy with the volume of patients on plan. The team understood the plan proposition inside out and didn’t require any additional training or support around plan communication and promotional tactics.
• The existing dental plan provider rep visited every 6-8 weeks to check on progress, but often there was little gained from the meetings.
• The fact other larger practices were invited to annual all expenses paid trips abroad didn’t sit well with the principal. The practice felt their fees served to finance such ‘key client’ entertainment
• In summary, the practice could not identify value in the fees paid to its existing plan provider and sought a more cost effective alternative from a trusted plan provider with access to expert support when and if required.
Does any of the above ring true at your practice?
We’ve helped all kinds of practices (big and small) with varying numbers of membership, maintenance or capitation plan patients smoothly and successfully transfer their dental plan to Patient Plan Direct this year, taking advantage of significant cost savings thanks to our fee structure of £1 per patient per month (inc. Worldwide Dental A&E cover from Hiscox). A flat fee irrespective of the number of patients you have on plan and a fee we have never increased since our inception six years ago!
Whatever suits you best, why not touch base with us to arrange an exploratory meeting with one of our highly experienced business development team who will be more than happy to review your current plan strategy and administration to identify whether a transfer to Patient Plan Direct could be a great end to the year and kick start to 2016.
“We made the decision to change plan provider to Patient Plan Direct as we felt we were paying fees for services with our previous provider that we did not require. We found the transfer to be hassle free, as proved by the loss of members in the transfer being less than 1%. We have gone on to gain approximately 18% more plan members over the last 6 months and it continues to grow. Transferring to Patient Plan Direct was a great business decision.”
The High Street Dental Practice – West Sussex
- On 24th September 2015